Horticulture Mediation Adviser
Under the Horticulture Code of Conduct, growers and wholesalers can use any type of dispute resolution procedures they choose. However, if either a grower or wholesaler wishes to use the codeís dispute resolution process then the other trading party must comply.
In the first instance, the code calls for the two parties to attempt to resolve the dispute themselves and, if that fails, to participate in mediation. A mediation adviser will provide low cost mediation services under the code.
On the 7 March 2007, the Minister for Agriculture, Fisheries and Forestry, Peter McGauran announced the appointment of the Horticulture Mediation Adviser to administer the dispute resolution process under the Horticulture Code of Conduct.
The Horticulture Mediation Adviser is the contact for all inquiries relating to mediation under the code. The mediation adviserís role is to help parties resolve disputes and, on request, appoint mediators from a specialist panel of experienced mediators across Australia.If your issue involves a relationship between a grower and trader (acting as either an agent or merchant) where the transaction relates to unprocessed goods from the list below, then you can contact the HMA for assistance in resolving your dispute
The Horticulture Mediation Adviser has also established a list of Horticulture Produce Assessors who can investigate and report on any matter arising under a horticulture produce agreement.
Click here to download an HMA Information Pack.
If your issue is with someone other than the agent or merchant, or if there is no written Horticulture Produce Agreement in place, or if the food products are other than fruit and vegetables contact the Produce & Grocery Industry Ombudsman at www.produceandgroceryombudsman.com.au.